Terms of Service
Effective Date: July 13, 2026
Platform: Guest2Owner Professional Edition Operator: Guest2Owner
1. Acceptance and Eligibility
These Terms of Service govern access to and use of Guest2Owner Professional Edition. By accepting or using an account, the user represents that the user is legally capable of entering a binding agreement and is authorized to act for any organization represented.
2. Platform Role
Guest2Owner Professional Edition provides technology for property information, availability, quotes, reservations, communications, agreements, payments, and administration. Unless expressly agreed in writing, Guest2Owner is not the property owner, landlord, property manager, real-estate broker, travel agent, insurer, tax adviser, payment institution, or party to a rental agreement between an owner and guest.
3. Accounts
Users must provide accurate information, keep credentials confidential, use appropriate permissions, and promptly update or disable accounts. Users are responsible for activity through their accounts and must report unauthorized access. Guest2Owner may require multifactor authentication, password changes, or additional verification.
4. Owner and Operator Responsibilities
Property owners and platform operators are solely responsible for authority to offer each property; accurate listings and availability; rates, fees, discounts, deposits, refunds, and cancellation policies; permits and licenses; occupancy, zoning, safety, accessibility, and lodging rules; insurance; guest screening; rental agreements; property condition; and all state, county, city, lodging, sales, occupancy, and other taxes. Configured tax calculations are tools only. Owners are responsible for determining, collecting, reporting, and remitting correct taxes to the appropriate jurisdiction.
5. Reservations and Guests
A quote or request is not guaranteed until confirmed under the configured workflow. Owners control approval, instant booking, availability, and rental terms. Guests and owners must review dates, prices, fees, taxes, policies, and agreements before commitment. Disputes concerning a stay, property, refund, deposit, charge, or agreement are primarily between the owner or operator and guest.
6. Payments
Payments may be processed by independent providers under their terms. Fees, settlement timing, reserves, identity checks, chargebacks, refunds, and account restrictions may be controlled by those providers. Users authorize configured transactions and are responsible for accurate amounts and lawful payment practices. The platform should not be treated as holding or guaranteeing funds unless a separate written agreement expressly says otherwise.
7. Communications
Users are responsible for lawful consent and content for email, SMS, voice, and automated communications and for honoring opt-outs. Delivery is not guaranteed. Carrier, provider, and recipient charges may apply. Communications may be logged for operations, security, support, and compliance.
8. Electronic Agreements
The platform may prepare, transmit, store, or connect to electronic rental agreements and signatures. Users are responsible for selecting legally appropriate documents, obtaining required consent, verifying signers, retaining records, and determining enforceability. Default documents are not legal advice.
9. User Content and License
Users retain rights in content they lawfully submit. Users grant Guest2Owner and configured providers a limited license to host, copy, transform, transmit, display, and process that content as needed to operate, secure, support, and improve the service. Users represent that they have all necessary rights and permissions.
10. Service Changes and Availability
Features may change, and maintenance, providers, networks, software defects, emergencies, or events beyond reasonable control may interrupt service. Users must maintain appropriate backups and contingency procedures. No availability or recovery commitment exists except as expressly stated in a separate written service-level agreement.
11. Fees and Taxes
Any platform licensing, subscription, support, or service fees are due as agreed and may be changed prospectively. Users are responsible for taxes imposed on their use of the service and for all property and reservation taxes. Nonpayment may result in suspension or termination.
12. Suspension and Termination
Guest2Owner may restrict, suspend, or terminate access for breach, nonpayment, security risk, provider requirement, unlawful activity, or risk to the platform or others. Users may stop using the service, subject to contractual payment and data-retention obligations. Export and deletion assistance, if any, is governed by the applicable license or service agreement.
13. Disclaimers, Liability, and Indemnity
The warranty disclaimer, liability limitations, and indemnification obligations in the EULA are incorporated into these Terms. To the maximum extent permitted by law, the service is provided as is and Guest2Owner is not liable for properties, stays, guests, owners, providers, taxes, payments, agreements, communications, data loss, or indirect and consequential damages.
14. Governing Law and Disputes
These Terms are governed by the law of the jurisdiction where Guest2Owner is principally located, without conflict-of-law principles. Unless prohibited by law, exclusive venue is in the state and federal courts serving that location. The parties shall first attempt in good faith to resolve disputes for thirty days after written notice.
15. General
These Terms, the EULA, Privacy Policy, Acceptable Use Policy, and any signed order form are the complete agreement for the service. If terms conflict, a signed order form controls, followed by the EULA, these Terms, and incorporated policies. Invalid provisions are modified to the minimum extent necessary. No waiver is continuing. Users may not assign rights without written consent. Electronic notices and acceptance are valid.